As a matter of principle, a CUSTOMER is entitled to cancel an order by returning the PRODUCT to the SELLER.
For this purpose, the PRODUCT must be returned without undue delay and at the latest within fourteen (14) days of communication of the decision to cancel unless the SELLER offers to retrieve the PRODUCT itself.
In accordance with Article L. 221-18 of the Consumer Code, the cancellation period expires fourteen (14) days after the day the CUSTOMER, or a third party appointed by the CUSTOMER other than the carrier, physically takes possession of the PRODUCT.
If the CUSTOMER ordered multiple PRODUCTS in a single order, resulting in multiple DELIVERIES (or, in the case of an order for a single PRODUCT delivered in multiple batches), the cancellation period will expire fourteen (14) days after the day the CUSTOMER, or a third party appointed by the CUSTOMER other than the carrier, physically takes possession of the last PRODUCT delivered.
If the CUSTOMER’s order includes multiple PRODUCTS and if these PRODUCTS are delivered separately, the cancellation deadline expires fourteen (14) days after the CUSTOMER, or a third party appointed by the CUSTOMER other than the carrier, physically takes possession of the last PRODUCT delivered.
To exercise the right to cancel, pursuant to Article L. 221-21 of the Consumer Code, the CUSTOMER must notify the SELLER of the decision to cancel the order by sending an unambiguous declaration (for example, a letter sent by postal mail or fax, or an email) to 17 rue du Colisée – 75010 Paris, France or [email protected]
The CUSTOMER may also use the form set out below:
To the attention of: CABINET CONTINENTAL /LABO DERMA
SELLER’s email address: [email protected]
I hereby notify you that I wish to cancel the contract related to the sale of the PRODUCT referred to below:
Purchase order no.:
Ordered on [ ]/received on [ ]
Payment method used:
CUSTOMER’s name and, if applicable, the order beneficiary:
CUSTOMER’s signature (unless sent by email)
To comply with the cancellation deadline, the CUSTOMER must send notice that they will exercise the right of cancellation before the expiry of the cancellation deadline.
If the CUSTOMER exercises their right of cancellation, the SELLER undertakes to reimburse all the sums paid, including delivery charges (with the exception of additional charges that result from the CUSTOMER’s choice of a delivery method other than the standard delivery method offered by the SELLER, if applicable), without undue delay and, in any event, at the latest fourteen (14) days from the day the SELLER receives the PRODUCT returned (Article L. 221-24 of the Consumer Code).
The SELLER will proceed with the reimbursement by using the same payment method as the one the CUSTOMER used for the initial transaction, unless the CUSTOMER expressly agrees to a different method. In any event, this reimbursement will not cause any charges to be incurred by the CUSTOMER.
The SELLER is not bound to reimburse additional charges if the CUSTOMER expressly selected a delivery method that is more expensive than the standard delivery method offered by the SELLER.
The SELLER may defer the reimbursement until the good is received or until the CUSTOMER has provided proof of shipment of the good, the effective date being the date of the first of these events.
Without undue delay, and in any event at the latest fourteen (14) days from the day of communication of the decision to cancel the present contract, the CUSTOMER must return the goods to HA DISTRIBUTION LTD – UK, UNIT 3 – 38 Ernest Avenue, LONDON, UNITED KINGDOM, SE27 0DJ.
This deadline is considered to have been complied with if the CUSTOMER returns the good before the expiry of the fourteen (14) day deadline.
The CUSTOMER must pay the direct costs of returning the good.
If the weight of the PRODUCT prevents the CUSTOMER from returning the PRODUCT by postal mail, the CUSTOMER must pay the direct costs to return the good.
The PRODUCT must be returned in accordance with the SELLER’s instructions and include all the accessories delivered.
The PRODUCT has to be untouched in its original packaging.
The CUSTOMER may only be held liable for the depreciation of the good resulting from handling other than the handling required to establish the nature, characteristics, and proper workings of this PRODUCT. In other words, the CUSTOMER may test the PRODUCT but will be held liable for handling the PRODUCT more than is necessary.
Contact us at [email protected] for questions related to refunds and returns.